Last updated: July 06, 2024

Return of Damaged or Incorrectly Sent Products

Mycents LA offers exchanges for products that were received damaged or sent incorrectly by the purchaser. The returned items must be sent back within fifteen (15) days of receipt. Whenever possible, we will replace the damaged products. In case of receiving a broken and/or damaged product, you must contact us after receiving the product and send us an email to: sales@mycentsla.com sending your request for a 100% refund.

Duty to Retain Sales Order Number

In order to process a refund, Mycents LA requires the original sales order number from the invoice to be provided to MyCents LA at the time of the return request. Products without this number will not be accepted for return.

Pack Returns

Products purchased as part of a pack or package must be returned as the entire pack.